Privacy Policy

Privacy Policy

Effective Date: November 2025

At Naadia’s Candle Co., your privacy matters to us. We’re committed to protecting your personal information and using it responsibly.

This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1.  Information We Collect

When you browse our website, place an order, or submit a custom request, we may collect the following information:

Personal Information You Provide:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number (optional)
  • Custom order details (e.g., event type, quantity, scent preferences, label personalization)
  • Uploaded files (such as logos or photos for custom label design)

Payment Information:

We do not store or process your payment details directly. All payment transactions are securely handled through Authorize.net, a trusted third-party provider that is PCI-DSS compliant, ensuring your information is protected during checkout.

Automatically Collected Information:

We also collect limited technical information automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site
  • Referring to websites or search engines

This data helps us monitor site performance and improve the customer experience.

2.  We use the information we collect to:

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order or custom requests
  • Respond to customer service inquiries
  • Send updates about promotions or new products (only if you opt in)
  • Improve website functionality and user experience
  • Manage and respond to wholesale or event-related inquiries

3.  Sharing Your Information

We do not sell, rent, or trade your personal information. We only share your information with trusted third-party service providers when necessary to:

  • Process secure payments via Authorize.net
  • Deliver your products through shipping carriers like USPS or UPS
  • Manage website functionality and analytics (via secure platforms and plugins)

These providers are required to use your information only for the purposes of providing services on our behalf.

4.  Cookies & Tracking

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Keep items in your cart
  • Improve site performance and personalize your shopping experience

You can disable cookies through your browser settings, but this may limit some functionality of our website.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request that we correct or delete your information
  • Opt out of marketing emails at any time by clicking “unsubscribe”

To make a data request, email us at: hello@naadiascandleco.com

6.  Data Security

We take reasonable steps to protect your personal information using secure technologies and encryption. Payments are processed using Authorize.net’s PCI-compliant systems, and we do not store sensitive payment data on our servers.

7.  Children’s Privacy

Our site and products are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have received information from a child without parental consent, we will delete it.

8.  Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or for legal compliance. Updates will be posted on this page with the new effective date.

9.  Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Naadia’s Candle Co.

Email: naadiascandleco@gmail.com
Location: Based in California, SF Bay Area